To ensure the delivery of your shipment, we ask for you to please verify ALL entered information is correct before completing your purchase, including apt number, building number, suite number, etc.

Luxe Dahlz Hair Collection does not take responsibility for lost, misplaced, or incorrectly delivered shipments.

Processing

Order processing begins as soon as an order is submitted. As a result, order modifications are will not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc. 

Orders are Processed Monday through Friday excluding weekends and holidays. Your tracking information will arrive via email on the day your order has shipped.

We ship priority USPS 2–3-day shipping within the United States.

** International shipping is coming soon.

Orders will be processed within 7-10 business days (excluding sales and pre-orders). Most in stock items should arrive on your doorstep or mailbox within 2-3 business days after the customer receives their tracking number via email.

Luxe Dahlz Hair Collection is not responsible for packages delayed in transit. This includes the holiday season or severe weather conditions.

Luxe Dahlz Hair Collection is not responsible for lost, stolen packages or mishandled packages (including damaged or opened parcels) during the delivery process.

Undeliverable/Lost/Return to Sender Packages

If your package does not successfully deliver and is returned to Luxe Dahlz Hair Collection, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.