REFUND/RETURN POLICY
*** ALL SALES ARE FINAL***
Luxe Dahlz Hair Collection does not offer refunds. Once your order
Is confirmed, we cannot issue a refund. We will honor exchanges ONLY if you were sent a product in error. To receive an exchange, all hair must be in its original packaging, unused and with all tags attached.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is returned to Luxe Dahlz Hair Collection, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The customer misspells the shipping address
- The shipping address is missing information (i.e., apt/bldg./suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package.
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.